For your protection, please note that Piprider will never request payments, account details, or personal financial information. Any such requests claiming to be from Piprider should be treated as fraudulent and reported immediately.
Contact information
Office Locations
Office address: 332 S Michigan Ave, Suite 900, Chicago, IL 60604, USA
Email Support
Email: [email protected]
Phone Support
USA Office: +1 (872) 349 1009
Business Hours
Monday – Friday: 9:00 – 18:00 (GMT)
24/5 support available during Forex market opening hours
Connect with us
By submitting this form, you agree that your data will be handled in line with our Privacy Policy.
What Happens After Your Complaint?
Acknowledgement
Once we receive your complaint, we will send you a confirmation email within 24 hours. This acknowledgement includes a reference number that allows you to track the progress of your case. Complaints submitted outside of business hours are acknowledged on the next working day.
Review
After confirmation, your complaint is logged in our system and assigned to the relevant team for review. The Customer Care Team ensures that your concerns are clearly understood and, if necessary, may request additional details or documentation. This process helps us handle your case accurately and fairly.
Resolution Timeline
Our goal is to provide a full response within five working days. In cases that require deeper investigation or involve third parties, we will keep you updated and aim to resolve the matter within fifteen working days. All responses will clearly explain the findings, actions taken, and any next steps required.
Escalation Option
If you are not satisfied with the resolution, you can request that your case be escalated to a senior manager for further review. Should the issue remain unresolved, we will guide you on how to submit your complaint to the appropriate supervisory or regulatory authority.
For further assistance, troubleshooting steps, and answers to common questions, please visit our Help/FAQ page.