Looking for help? Browse our FAQs to find answers about PipRider’s content, trading tools, broker reviews, and website policies. If you need more support, feel free to contact us.
About PipRider
What is PipRider and how does it work?
PipRider is an affiliate knowledge platform. We are not a broker and do not offer trading services directly. Our goal is to make trading knowledge accessible through step-by-step guides, strategy resources, unbiased broker reviews, and practical tools such as pip calculators and converters.
When you decide to open a trading account, you will be redirected to a reputable broker through one of our affiliate links. If you sign up, PipRider may receive a commission from that broker. This comes at no additional cost to you and helps us keep all of our educational content and tools free for traders worldwide.
Is PipRider free to use?
Yes. All the resources, guides, and tools on PipRider are completely free. You can browse educational articles, check broker reviews, and use calculators without paying any subscription or hidden fees.
If you choose to register with a broker via our affiliate links, you will still not be charged anything extra. The broker pays us a small commission, which allows us to maintain the platform and continue providing content and tools free of charge.
Account & Login
Do I need a PipRider account to trade?
No. PipRider does not provide trading accounts, platforms, or execution services. Trading is done directly on the partner broker’s platform that you choose.
PipRider’s role is to guide you through the process:
- Learn trading strategies and techniques
- Explore and compare reliable brokers through our independent reviews
- Use our tools to calculate pips, monitor the economic calendar, or convert currencies
- When ready, sign up directly with a broker using their official registration process
You do not need and cannot create a trading account with PipRider itself.
I can’t log in to my trading account. Can PipRider help?
Since PipRider is not a broker, we do not have access to your trading account or its login system. If you are unable to log in, the best step is to contact your broker’s official support team directly.
PipRider provides helpful resources and guides that explain common issues traders face, such as forgotten passwords, two-factor authentication errors, or platform compatibility problems. These resources can give you direction, but any account-specific troubleshooting must be handled by the broker’s support staff.
Trading & Platforms
What products can I trade?
The products you can trade depend entirely on the broker you choose. Most reputable brokers offer a variety of instruments such as:
- Forex currency pairs
- Stocks and indices
- Cryptocurrencies
- Commodities
- CFDs on multiple asset classes
PipRider provides broker reviews that outline which instruments are available so you can choose a broker that matches your trading interests.
Does PipRider provide a trading platform?
No. PipRider does not develop or provide trading platforms. Instead, we evaluate and review platforms offered by partner brokers. Our goal is to give traders an independent overview of how different platforms perform in terms of usability, features, speed, and reliability.
If you want to start trading, you will do so directly on the broker’s own platform, whether it is web-based, desktop software, or a mobile app.
Can I try a demo account first?
Yes. Most partner brokers provide free demo accounts where you can practice trading with virtual funds. Demo accounts allow you to test strategies, explore platform features, and build confidence without risking real money.
On PipRider, our broker reviews highlight whether demo accounts are available and what features they include. This helps you compare brokers and pick the one that offers the best practice environment before you commit to live trading.
Affiliate & Commissions
How does PipRider make money?
PipRider earns money through affiliate partnerships with reputable brokers. When you click on a broker link on our website and then register or open a trading account, the broker pays us a commission for referring you.
This affiliate model allows us to keep all of our educational content, tools, and resources completely free for traders worldwide. Importantly, these commissions do not influence the objectivity of our content. Broker reviews and guides on PipRider are written independently to ensure fairness and transparency.
Will I be charged extra if I sign up via PipRider?
No. You will never be charged extra for registering with a broker through PipRider. The pricing, spreads, and fees you pay remain exactly the same as if you signed up directly with the broker.
In some cases, users who sign up through PipRider may even gain access to special promotions, welcome bonuses, or exclusive benefits offered by the broker. These opportunities are highlighted in our reviews when available.
Security & Safety
Is PipRider safe?
Yes. PipRider is safe to use because we do not handle deposits, withdrawals, or store your personal payment information. All financial transactions take place directly on the official websites of the brokers we review and link to.
We carefully select partners that are well-known and regulated in the trading industry. Additionally, we focus on providing educational content and tools rather than managing accounts, which means your sensitive information stays with the broker you choose.
How can I protect my trading account?
Protecting your trading account is essential for long-term safety. Here are some key practices to follow:
- Enable two-factor authentication (2FA): This adds an extra layer of security on top of your password.
- Secure your email account: Since your email is often used for account recovery, make sure it is protected with a strong password and 2FA.
- Only trade with regulated brokers: Choosing licensed and regulated brokers helps reduce risks of fraud or misconduct.
- Use strong, unique passwords: Avoid reusing passwords across multiple accounts.
- Stay vigilant: Be cautious of phishing emails or fake websites imitating brokers.
Following these steps helps ensure that your trading account remains protected while you learn and trade with confidence.
Technical Support
What if I can’t access the website or platform?
If you are unable to access PipRider’s website, first check your internet connection to ensure it is stable. You may also try clearing your browser cache or using a different browser. In some cases, adjusting your DNS settings or using a VPN can help if access is restricted in your region.
If the issue is with a broker’s trading platform rather than the PipRider website, you will need to contact the broker’s official support team. They can assist you with login issues, server problems, or platform outages that PipRider cannot resolve.
Does PipRider offer direct support?
PipRider provides educational content, broker reviews, and practical tools, but we do not offer direct technical or trading support. If you encounter issues with your trading account or broker platform, the best solution is to contact the broker’s official support channels.
However, we regularly publish guides and troubleshooting resources that cover common problems traders face, so you can often find helpful advice on PipRider before reaching out to your broker.
Contact & Additional Support
How can I contact PipRider?
If you have questions, feedback, or need assistance that is not covered in our FAQs, you can reach us in the following ways:
- Email: [email protected]
- Contact form: Accessible via the Contact page on our website.
We encourage users to use the contact form for faster response and better tracking of inquiries.
Does PipRider offer 24/7 support?
No. PipRider does not provide round-the-clock support. Our support team typically responds during business hours, and response times may vary depending on the volume of requests.
We aim to reply to all inquiries within 24 to 48 hours on business days. For urgent issues related to deposits, withdrawals, or account access, please contact your broker’s official customer support directly, as they are available to assist you with trading-related concerns.
Tools & Resources
What tools does PipRider provide?
PipRider offers a set of practical tools designed to make trading decisions faster and more accurate. These include:
- Pip Calculator – helps you quickly calculate pip values based on trade size, currency pair, and account type. This ensures better risk management and position sizing.
- Currency Converter – allows you to convert between different currencies in real time, so you always know the exact value of your trades or profits.
- Economic Calendar – keeps you updated on key financial events, announcements, and market-moving news. It helps traders anticipate volatility and plan trades around important releases.
By combining these tools with our guides and broker reviews, PipRider helps traders save time and reduce errors when making trading decisions.
Are PipRider’s tools free to use?
Yes. All tools provided by PipRider, including the pip calculator, currency converter, and economic calendar, are completely free to use.
You do not need to create an account or pay any subscription fees to access them. Our goal is to make reliable trading resources available to everyone, from beginners learning the basics to experienced traders looking to refine their strategies.
Policies & Legal
How does PipRider protect my data?
PipRider follows international data protection standards, including the California Consumer Privacy Act (CCPA) and other global privacy regulations. We collect and process personal data lawfully, transparently, and securely.
- We do not store your payment information.
- We use cookies only as outlined in our Cookie Policy.
- We provide clear options for you to manage your privacy preferences.
For full details, you can review our Privacy Policy and Terms & Conditions.
What rights do PipRider users have?
As part of our commitment to fairness and transparency, users of PipRider are entitled to:
- Right to Information – access clear and accurate details about our resources, reviews, and tools.
- Right to Privacy – have personal data handled securely and lawfully.
- Right to Accessibility – use our content and tools regardless of background or ability.
- Right to Complaint & Redress – raise issues with us and receive a fair response.
These rights ensure that PipRider remains a transparent and responsible knowledge platform for the trading community. For more details, please review our Privacy Policy.